All Visitors

When you visit, you’ll notice we’ve made a few changes. These help us put your safety, as well as the safety of our staff, first.

Below, you will find the latest information about what we are doing at the Museum to ensure we can reopen safely. 

In these FAQs you will find information about:

  • Reopening 
  • Tickets
  • Coronavirus precautions
  • Cloakrooms and toilets
  • Access arrangements
  • Restaurants and cafes
  • Shops
  • Donating
  • Contact

Reopening 

Will the whole Museum be open when you re-open ?  

Most of our rooms that would normally be open will be open in a one-way system that starts from the main front door of the house. The attic room know as Jeffreys’ Chamber will not be open. You can see all rooms on the virtual tour on our website.

What are your opening hours?

We are currently open 4 days a week with shorter opening hours to begin with.

Tuesday, Wednesday, Thursday 11am–3pm and Saturday 11-3pm

Tickets

You only need to book in advance if you require a ‘Wesley Walk’ tour or you are a group of 10 or more people.

How do I book a ticket online?

Send us an email with your chosen day, Tuesday, Wednesday, Thursday or Saturday & your preferred time.

Once we have confirmed your date and time we will request your details and your card payment will be taken over the phone. Please note: No card details are stored. We will however keep your contact details for 21 days in line with government track and trace guidelines.

The Gardens are free for visitors to explore all year round.

Please follow government advice on social distancing at all times.

Coronavirus precautions

Will you check my temperature as I enter the Museum?

We will not check your temperature upon entering the Museum, although if you suspect that you may have a temperature we ask that you delay your visit until it is safe to do so. If this happens during your visit, we ask you to alert a member of staff.

Do I need to wear a face mask?

We are asking you to wear a face covering during your visit. This is in line with government guidelines for busy public spaces.

Will the Museum staff be wearing protective equipment?

We have introduced PPE for our staff. 

How will I be able to social distance in the Museum?

The new systems we have introduced help to ensure that you can maintain social distancing throughout your visit: there is a one-way system through the Museum and signs throughout the Museum to remind you about all new measures.

Will I be able to wash my hands?

Yes, you will be encouraged to wash your hands before entering the Museum. Disinfection gel and wipes will also be available.

Risk assessment

We have made a few changes to the Museum to comply with the government’s guidance on managing the risk of COVID-19. We have carried out risk assessments for our employees and visitors, which we will review if any changes are made to the advice.

Self assessment

We have complied with the government’s guidance on managing the risk of COVID-19.

Cloakrooms and Toilets

Will I be able to store my items at the Museum?

As part of our safety & security arrangements, you will not be able to use the facilities to store your belongings unless you have made a specific request with your booking in support of an access requirement.  

You are allowed to bring your buggy, handbag or small shopping bag in the Museum. We advise you to travel light.

Are the toilets open?

Toilet facilities will be available at the entrance and exit for you to use at the beginning and end of your visit.

Access arrangements

What is available for people who are still unable to travel to the Museum? 

We will make every effort to ensure access to the Museum, but we recognise that some of our visitors may not be able to visit during the new opening times. In due course we may be able to extend our opening hours or offer other opportunities to visit.

We also offer extensive digital content and an online virtual tour if you are unable to visit but still want to engage with the Old Rectory online.

Family visits and baby changing?

Baby changing facilities will be available as normal with an enhanced cleaning programme in place.

Refreshments

We will not be providing any refreshments at this time.

Shop

The shop will be open.

Donate

How can I donate? 

You can find details of all the different ways to donate and support us here – www.epwortholdrectory.org.uk

In the Museum, there will be contactless methods of donating as well as donation boxes.

Be the first to hear about future changes and upcoming events by  following us on social media.

Contact us: office@epwortholdrectory.org.uk

Telephone: 01427 872268

We would be grateful if people only call this number if it is absolutely essential as we have very limited resource to answer calls.

Virtual Tour